Shipping & Delivery Policy

Last updated: 11 August 2026

This Shipping & Delivery Policy explains how orders placed with Online Parasols are dispatched and delivered.

Online Parasols currently delivers within the United Kingdom only, subject to the geographical and product restrictions explained below.

1. Dispatch Times

We aim to dispatch orders promptly.

Orders will typically be dispatched within 2 working days of your order being accepted and payment being successfully processed.

During busy periods, for particularly large orders, or where additional processing is required, dispatch may take longer. Please allow up to 5 working days for dispatch.

Working days are Monday to Friday, excluding UK bank and public holidays.

Dispatch times are estimates rather than guaranteed delivery dates unless we have expressly agreed otherwise with you.

2. Dispatch and Delivery Are Different

The dispatch timeframe refers to the time it takes us to prepare your order and hand it to the relevant delivery company.

It does not mean that your order will necessarily be delivered within that timeframe.

Once dispatched, delivery time will depend on the delivery service, destination, product size and carrier.

Where available, tracking or delivery information will be provided after dispatch.

3. UK Delivery

Online Parasols currently accepts orders for delivery within the United Kingdom only.

We do not currently offer international delivery through our website.

Some products are subject to additional geographical delivery restrictions due to their size, weight or the delivery services available.

4. Heavy and Bulky Products – Mainland UK Only

Delivery of heavy, oversized or bulky products is restricted to Mainland UK.

This applies particularly to products such as large garden furniture, modular furniture sets and other products requiring specialist or oversized delivery services.

Delivery restrictions may therefore apply to destinations including, but not necessarily limited to:

• Northern Ireland;

• the Channel Islands;

• the Isle of Man;

• Scottish islands; and

• other offshore UK destinations.

Some remote mainland locations may also be subject to carrier restrictions, additional delivery time or additional charges.

Where we are unable to provide our normal delivery service to your address, we will contact you as soon as reasonably possible.

If we cannot reasonably fulfil the order to your delivery address, we may cancel the affected order and provide a full refund.

5. Smaller Products

Smaller products that can be sent using standard parcel or postal services may be available to a wider range of UK destinations than our heavy and bulky products.

Availability depends on the product, destination and services offered by our delivery partners.

Any applicable delivery options or charges will normally be shown during checkout.

6. Delivery Charges

Applicable delivery charges will be displayed during checkout before you complete your purchase.

Delivery charges may vary according to factors including:

• the size and weight of your order;

• the delivery destination;

• the delivery service required; and

• whether the order requires specialist or oversized delivery.

You will have an opportunity to review applicable delivery charges before placing your order.

7. Delivery Addresses

Please ensure that the delivery address supplied when placing your order is complete and accurate.

You are responsible for providing sufficient information to allow the delivery company to locate the delivery address.

If you notice an error after placing your order, contact us at info@onlineparasols.co.uk as soon as possible.

We will try to correct the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment or delivery process.

8. Delivery of Large and Bulky Items

Large or bulky products may be delivered using a specialist carrier.

The carrier may contact you using the telephone number or email address supplied with your order to provide delivery information or arrange delivery where necessary.

Please ensure that suitable access is available for delivery.

Before ordering particularly large products, we recommend checking relevant access points, including gates, paths, doorways and other restrictions, to ensure that the packaged product can reasonably be delivered to the required location.

Unless expressly stated or agreed otherwise, delivery does not include assembly, installation, removal of packaging or positioning of products within your property.

9. Failed Delivery

If a delivery cannot be completed because, for example:

• nobody is available to accept the delivery where attendance is required;

• an incorrect or incomplete delivery address has been supplied;

• suitable access has not been provided; or

• delivery has otherwise been prevented by circumstances within your reasonable control,

the carrier may attempt redelivery, return the goods to us or require further delivery arrangements.

Where we incur reasonable additional delivery or return costs because delivery could not be completed due to circumstances within your control, we may ask you to pay those reasonable additional costs where permitted by law.

10. Delivery Delays

Occasionally, deliveries may be delayed by circumstances outside our reasonable control, including severe weather, transport disruption, carrier delays or other unforeseen events.

If we become aware of a significant delay affecting your order, we will try to keep you reasonably informed.

Nothing in this section affects your statutory rights regarding delivery of goods.

11. Damaged Deliveries

Please inspect your order as soon as reasonably possible following delivery.

If your product or its packaging has been damaged during transport, please take photographs where possible and contact us promptly at:

info@onlineparasols.co.uk

Please include your order number and photographs or details of the damage where reasonably possible.

Keeping the packaging until we have responded may help us investigate transit damage with the delivery company.

Reporting damage promptly helps us resolve problems more quickly but does not affect your statutory rights.

12. Missing Items

If your order contains multiple products, they may occasionally be dispatched separately and arrive at different times.

If you believe part of your order is missing, please check any tracking or dispatch information supplied to you.

If you still believe an item is missing, contact info@onlineparasols.co.uk with your order number and details of the missing product.

13. Orders That Do Not Arrive

If tracking indicates a delivery problem, or your order has not arrived within the expected delivery period, please contact us.

We will investigate the matter with the relevant delivery company.

Your contract for the purchase of goods is with Online Parasols. Our use of a third-party delivery company does not remove the consumer rights you have against us.

14. Collection

Unless a collection service is specifically offered or agreed by us, orders placed through the Online Parasols website are supplied for delivery.

Please do not travel to our premises to collect an online order unless collection has been expressly arranged with us in advance.

15. Contact Us

For questions regarding the dispatch or delivery of an order, contact:

Online Parasols
info@onlineparasols.co.uk

Please include your order number where your enquiry relates to an existing order.

16. Business Information

Online Parasols is a trading name of Hobby-lines Limited, registered in England and Wales under company number 13007296.

Registered office:
Unit 6, Brocton Industrial Estate
Cannock Road
Stafford
ST17 0SU

VAT Registration No. GB 362949854.